From a tracker hidden on your bike to our team bringing it home. Here's each part, in the order it happens.
Part 1 of 3
ContentsTwo devices, hidden apart on your bike. Where they go, and what arrives in the box.
In this part
We're constantly updating our casing designs and how we fit them. There's no pattern for thieves to spot.
The casings shown below are fake. We don't show our real casings on purpose, so there's nothing for thieves to learn.
A GPS tracker and a close-range beacon in separate spots. Even if one gets found, we can recover with the other.
Tucked up under the saddle, in a casing that looks like it came with the bike.
Tucked up under the saddle, in a casing that looks like it came with the bike.
Two trackers and the casings to hide them — matched to your bike, fitted by you in about 5 minutes.
No wires, nothing to charge. It stays hidden on your bike and, after a theft, tells our team where your bike is.
Our agents scan for it on the ground. It tells us exactly where the bike has been hidden.
Your trackers go inside your bike or in custom-designed casings made to pass as ordinary parts.
Part 2 of 3
ContentsOur tracker kit, the tracker already on your bike, or both. Whichever you have, it's our team who uses it to find your bike after a theft.
In this part
Our kit is two devices, hidden apart on your bike. They aren't there for you to watch. They're there so our team can find your bike after a theft.
Works out where your bike is in two ways. GPS satellites give the most precise fix. It's sharpest outdoors and less precise indoors, but still useful. Cell triangulation is the backup: it measures its distance to nearby mobile masts to get us within a few hundred metres. It sends its position to our team over the mobile network, and its battery lasts years. When it runs low, we send you a fresh one.
A small Bluetooth beacon that gives off a short-range signal. It doesn't need satellites or a mobile signal, so it keeps working inside buildings. Once the Sleeper has us within a few hundred metres, our agents use scanners that pick up the beacon. They follow the signal as it gets stronger, right to the building, shed or van your bike is in. Its battery lasts years too.
Why two?
Each one can lead us to your bike on its own. Together, they give our team two independent ways to find it.
Not with this kit. There's no app: it's a theft-recovery tool that only our team uses. Our own app is planned for 2027.
Live tracking needs a big battery or wiring into your bike. Ours are small enough to hide and run for years with nothing to charge.
Keep it. Lots of members run their own tracker with our kit on top. More devices on your bike means more ways for our team to find it.
Already have a tracker on your bike? Our Theft Recovery Subscription works with it. Keep using its app as normal. We only need it after a theft.
Works with
Tell us your tracker
Pick it from the list when you join. Your cover starts after a 7-day waiting period.
Nothing to share day to day
Your location stays with you.
Stolen? Share it with us
Report the theft and share the tracker's location. Our team takes it from there.
Part 3 of 3
ContentsWhat happens after a theft: our team goes and gets your bike back, with Backup Insurance as a second safety net if you add it.
We've recovered over 1,000 stolen bikes and encountered every situation imaginable.
Here's one of them. A Tern cargo bike stolen in London and recovered just over two hours after its owner reported it.
The customer's bike, before it was stolenJust before 6amThe theft was reported to us at 6am. It was stolen about two hours before from an on-street cycle hangar in Hackney, London.
This Tern cargo bike was taken from a locked hangar at 3:48am. The owner reported it just before 6am, and within the hour an agent was on the way.
Minutes laterOur platform reads every signal from your tracker, and our expert team analyses it: where the bike is, and when to move.
The tracker had recorded the theft itself. Its last clear signal came at 4:41am, inside a gated development by the canal. The bigger circles show where it stopped for a few minutes before that.
Idea one: behind the gates
Idea two: the canal sideOur office team digs into where the bike is most likely hidden, then plans the recovery strategy for the agent on the ground.
We checked the last signal on Street View. The bike could be in a courtyard behind the gates, or hidden on the canal side of the fence. So the agent left with a plan, and a backup plan.
Street View images: Google
Agent app8:00amLong-range scanning equipment and automatic detection networks give our agents the tools to hunt down your bike.
Our app scans for the bike's beacon as the agent moves. At 8:00am, Bilal's phone picked it up, a short walk from the tracker's last signal. At that point we were 99% sure we'd get the bike back.
Just after 8amWhether it's on a property or locked up, our specialised recovery teams know how to get your bike back, whatever the situation.
Bilal found it on some cycle racks, unlocked, with the saddle pulled out and left with the bike. It was couriered back to its owner the same day.
The customer's bike, before it was stolenJust before 6amThis Tern cargo bike was taken from a locked hangar at 3:48am. The owner reported it just before 6am, and within the hour an agent was on the way.
First, we go and get your bike back. If we can't, backup theft insurance from Sundays lets you claim for its value. Here's how the two fit together.
Tell us it's gone and our team goes out for it using your trackers. A typical recovery takes about 48 hours.
The refund covers the tracker and recovery subscription only, not the insurance premium.
Sundays handles your claim for your bike's value. There's no deadline on the claim, but we suggest giving us a couple of days to recover it first.
£100 excess per claim.
The key conditions. The policy has the full list.
Policy documents: Insurance policy · Product information · Security conditions
For everyday riding only, not courier work, hire or paid riding; you need to be 18 or over and live in the UK. Sundays Insurance is the trading name of Gator Bikesure Ltd (FCA 710920), an Appointed Representative of Twothreebird UK Ltd, which is authorised and regulated by the Financial Conduct Authority (313965). It's underwritten by Red Sands Insurance Company (Europe) Ltd.
Three quick steps and you'll see exactly what you'd pay.
We get stolen bikes back. Hidden trackers lead our recovery team, working across mainland UK, to your bike, and our agents go and get it. We've recovered over 1,000 bikes, with a recovery rate above 80%, most within about 48 hours.
Recovery only uses the tracker already on your bike. Tracker + Recovery adds our hidden tracker kit. Tracker + Recovery + Insurance adds backup theft insurance from Sundays on top.
Recovery only and Tracker + Recovery are a recovery service, not insurance: we get your bike back, but its value isn't insured. Only Tracker + Recovery + Insurance includes theft insurance, provided by Sundays.
It takes about 5 minutes, with every tool in the box. Your fitting guide shows where each casing goes on your bike. There's nothing to activate.
Our in-house team follows your bike's trackers, then our recovery agents go and get it. Most bikes are back within about 48 hours.
No. There are no call-out fees and no excess for a recovery: it's part of your plan.
Best case, we bring your bike home. Worst case, your kit and recovery subscription cost you nothing. If your bike is stolen while your cover is active and we can't recover it, we refund your kit and every recovery subscription payment you've made. Insurance premiums aren't refunded, but on the insurance plan you can claim your bike's value from Sundays, subject to policy terms. One refund per bike.
Recovery only is £5.99 a month, with nothing to pay up front. Tracker + Recovery is £89 for the kit, then £5.99 a month. Tracker + Recovery + Insurance is the £89 kit, then a monthly price based on your bike's value.
Yes, any time. On the kit plans, send the kit back within 30 days of us posting it for a full refund, and we cover the return postage. After that, a monthly plan stops at the end of that month, and a yearly or 3-year plan refunds the months you haven't used. The kit is yours to keep.