What are the key terms I need to know about for insurance?

🏠 What Counts as Your Home Address?

Your “Home” is your primary residence, and includes several types of secure storage:

• A house/flat
• A communal area in your building if access is restricted to residents
• A garage or outbuilding (must be locked with a high-standard padlock or mortice lock)
• A wooden or metal shed, if it’s on your property and securely locked
• A secure bike hanger (must be within 1 mile of your home)
• A hotel or temporary accommodation—for up to 90 days, if it’s secure and lockable

🔐 How Should I Lock My Bike?

To be covered, you must lock your bike through the frame and all quick-release wheels to an Immovable Object, using an Approved Lock. Here's what that means:

• For bikes worth under £1,000: use a Sold Secure Silver lock
• For bikes worth £1,000 or more: use a Sold Secure Gold lock
• Lock the main frame and any quick release wheels—just locking the wheel isn’t enough
• Take and keep a photo of the lock and key, and the remains if stolen
• Don’t use accessory cables alone—they aren’t rated

📸 Tip: snap photos of your bike, lock, and serial number when you sign up.

🛠️ Am I Protected Against Damage?

Yes—if your bike is maliciously damaged during an attempted theft, you’re covered. The insurer can either:

• Repair the damage
• Replace the damaged components
• Or replace the whole bike if it’s a total loss

🛑 Note: Wear and tear, accidental damage, or unknown causes aren’t covered

🔋 Does the Tracker Need to Be Charged?

Yes. For coverage to apply:

• Your GPS tracker must be covertly installed
• It must be active and using a supported network (2G/4G/NB-IoT)
• The backup battery must be at 20% or more at the time BackPedal accesses it

💡 A flat tracker = no coverage.

🔁 Is It “New for Old”?

Yes, if your bike was new when you bought it.

• You’ll be offered a like-for-like new replacement if the claim is approved
• If the bike was used or second-hand, you’ll be paid out based on:
  • Depreciated Value (20% after year 1, +10% year 2, +5% per year after), or
  • Market Value, whichever is higher

🔒 What Standard Lock Do I Need?

If you don’t use the correct lock, your claim can be rejected—even if the bike was stolen from your own property.

🧩 Are Accessories Covered?

Yes—but only if they’re stolen with the bike or damaged during an attempted theft.

Covered accessories include:

• GPS computers
• Lights
• Travel boxes

✅ Accessories must be included in your benefit limite and fitted to the bike to be covered

🚴 Can I Use My Bike for Delivery or Courier Work?

No. The policy excludes any use for hire, delivery, courier work, or carrying passengers. If you rely on your bike for work, this policy won’t apply.

👨‍👩‍👧 Can My Family Use My Insured Bike?

Yes—immediate family members over 16 can use the bike and still be covered. This includes:

• Children
• Parents
• Spouses
• Life partners
• Siblings

Everyone must live at the same address listed on your policy

📝 Summary Table

Still unsure about anything? Get in touch with our team or read the full terms here.