Help centre
How can we help?
Quick answers and full guides on the BackPedal recovery service, our backup insurance, and how our covert GPS trackers work.
Quick answers
Does BackPedal cover my bike if it wasn't locked?
Yes - our recovery service has no exclusions. It doesn't matter if your bike was locked, what lock you used, or where it was parked. If it gets stolen, we go to recover it.
What happens if my bike can't be recovered?
Our backup insurance by Sundays provides financial cover for a replacement bike. Standard insurance terms apply and claims are subject to approval, just like any other bike insurance policy.
How much does BackPedal cost?
Annual protection starts from £153, which works out to £12.75 per month. This includes the GPS tracking kit, professional installation at your home or office, 24/7 recovery service, and backup theft insurance.
What's the excess?
There's no excess on recovery claims — we get your bike back at no extra cost. If you need to make an insurance claim, the standard excess is £50. Battery-only claims have a £200 excess.
What's the excess?
There's no excess on recovery claims — we get your bike back at no extra cost. If you need to make an insurance claim, the standard excess is £50. Battery-only claims have a £200 excess.
How long does recovery take?
On average, less than 2 days. Our current recovery success rate is about 80%.
Do I need separate bike insurance if I have BackPedal?
No. BackPedal includes backup theft insurance underwritten by Sundays, so you're covered for both recovery and financial protection in a single subscription.
Does BackPedal work for regular bikes or just ebikes?
Our tracking and recovery service works for both bikes and ebikes.
How is the GPS tracker installed?
Our mechanics install the tracker covertly at a time and place you choose. The tracker is hidden so a thief won't know it's there.
In depth
Thefts & Recovery
- Thefts & Recovery
How do you recover stolen bikes?
Bike stolen? Game on. At BackPedal, we don't just "track" bikes — we go out and get them back. Our recovery service combines clever tech with real humans, real skills, and real-world results.
Read more - Thefts & Recovery
Is it legal to recover stolen bikes?
Short answer: Yes. But it's important to understand how it's done and what we avoid to stay within the law. Let's break down how BackPedal safely and legally recovers stolen bikes — without crossing any red lines.
Read more - Thefts & Recovery
What do I do after a theft?
Whether you're a BackPedal customer or not, having your bike stolen is a gut punch. But the steps you take in the first few hours can make all the difference. Here's what to do — with or without BackPedal.
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Insurance
- Insurance
How does BackPedal's recovery service work alongside insurance?
When it comes to protecting your bike, the best approach is belt and braces. At BackPedal, we combine real-world recovery operations with robust insurance to give you total peace of mind — whether your bike goes missing or comes back a bit worse for wear.
Read more - Insurance
What are the key terms I need to know about for insurance?
Insurance policies can be full of legalese — but we're here to help you skip the jargon and get straight to what matters. If you've opted into BackPedal insurance, here's a quick guide to the most important terms, rules and limits.
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Trackers
- Trackers
How do bike trackers work?
Modern bike trackers are little marvels of engineering — able to pinpoint a bike's location across cities, through buildings, and sometimes even while it's standing still. This article dives into the key technologies behind them.
Read more - Trackers
How do you install bike trackers?
Not all bike trackers are created equal — and neither are the bikes they're installed on. Here's how installation actually works in the wild, what to expect, and why stealth (not brute force) is our superpower.
Read more - Trackers
What trackers will you install on my bike?
No two bikes are the same — so no two tracking kits are either. We select a tailored mix of trackers based on your bike's size, type, and power setup.
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Ready to get started?
Interested in BackPedal protection? You get tried-and-tested tracking kit installed by one of our mechanics plus the assurance of knowing the BackPedal team is there to get your bike back.
See pricing plans